Patience is Virtuous

Today was one of those days that just felt weird.

Mother Nature sent us a reminder of fall while summer encroaches on us with glaring 87degree afternoons. May daisies and a buzzer beater victory of the Orlando Magic over the nearly perfect-at-home, Cleveland Cavaliers; it was overcast and patients behaved oddly...

I got a reminder of why I'm on my path, which is a good thing leading up to my trip to Florida in two weeks.

A patient called in to schedule an appointment and had no earthly idea about the process of using his insurance to pay for PT services. Something familiar in his voice drummed all the patience I could muster to help guide him towards understanding. I explained to him how insurance works and provided a couple of scenarios that could play out once I got his policy verified. He was very gracious and I did my job well to get him scheduled, despite taking an extra two minutes to do-so.

I had a moment after that phone call. I felt concerned for the many people who get less than tender loving care when trying to navigate the choppy waters of insurance and paying for medical services. I hope to one day try to educate many people on the basics of how insurance works, how to select a good plan, and how to stay on top of your claim once filed and services have been rendered.

Again, this is about doing what others don't care, or have the time to do... explain, repeat, review, and educate.

Something just feels right about leading people to understanding, something empowering, something potentially life-changing...

May this reach you in peace of heart and mind.

-rev. run (kidding!)

-delano :c)